For many retailers, the holiday season brings an influx of orders as customers all try to get their Christmas shopping sorted at once. The extra sales are great for business, but it’s important to maintain a good customer experience – and that means getting every order picked, packed and delivered on time.
The warehouse can often feel the pressure at this time of year with orders coming in thick and fast. So, to help make light(er) work of the Christmas rush, we’ve put together 12 handy tips that any warehouse can adopt this season.
Christmas tips from the SSS team:
1. Check your stock is refilled in plenty of time to get orders to customers before December 24th.
2. Tidy up the warehouse and keep the aisles clear to ensure better traffic flow for forklifts.
3. Create a deadline for customers to place orders if they would like their order to arrive before to Christmas.
4. If orders are coming in faster than you can get them out the door, look to hire casual staff for to make sure no order arrives late.
5. Ensure there are extra packing materials available – packing tape, boxes, bubble wrap, etc.
6. Have printer ink cartridges on hand to keep up with the printing of extra labels and receipts.
7. Get in touch with your transport company to check their capacity for dealing with additional orders. You may need to consider using several shipping partners to keep up with demand.
8. Have a returns policy in place, and be sure that everyone understands the process.
9. Keep customers informed to reassure them that their orders will arrive on time.
10. For drop ship orders, check that your supplier has plenty of stock available to keep up with additional orders.
11. With all that extra traffic in the warehouse, make sure to check that your safety and OH&S processes are up to date.
12. Things don’t always go to plan, so be prepared for the unexpected to occur.
Do you have any more tips to share? Tag @saferstoragesystems on Instagram to show us how your warehouse staff keep up with the extra orders.
From all of the team at Safer Storage Systems, we wish you a very Merry Christmas and a Happy New Year!