Order fulfilment is a high priority for many Australian warehouse facilities. Taking the time to plan, as well as invest in, an optimised picking and packing process is seeing huge returns for businesses.  

While the concept of eCommerce isn’t new, many organisations (and their customers) simply preferred the traditional bricks and mortar concept – that is until it became a necessity to shop online due to country-wide lockdowns at the onset of the pandemic. 

In 2020, Australian online shopping reached an all-time high with online purchases growing 57 per cent year-on-year. According to the Australia Post eCommerce Industry Report 2021, an average of 1 million additional households shopped online every month compared to 2019, reaching a total of $50.46 billion total spend.   

What’s more, there has been sustained participation in online shopping, indicating that shoppers are becoming more confident with eCommerce as part of their everyday purchasing habits. And, in response to this, we are seeing new businesses emerge as well as the expansion of existing markets.  

This new era in online shopping has meant organisations have had to adapt quickly. Even established online retailers have recognised the need to overhaul their order fulfillment processes to keep up with demand. Here at SSS, we have seen a significant increase in businesses seeking warehouse storage solutions and assistance with eCommerce fulfillment. 

Unlike the traditional retail format, customer satisfaction in the eCommerce space relies heavily on warehouse fulfilment capabilities. It comes down to the speed at which the consumer receives their order, as well as the accuracy of that order. It doesn’t seem like a big ask, yet errors can occur, especially in busy and/or larger warehouses.   

It is so important to create, and continue optimising, an effective order fulfillment process to avoid costly errors and ensure orders are shipped in a timely manner.  

Large businesses like Amazon and Catch have set new benchmarks in delivery times with often same day or next day delivery. It means that fine-tuning internal business processes for order fulfillment isn’t just good for business, it is essential. 

When planning a warehouse, product storage systems are only part of the picture. It’s equally important to consider how the warehouse will be used and make order fulfillment part of the plan. That’s because, if not done properly, picking orders can be one of the most time-consuming business activities.  

Here are the strategies adopted by some of Australia’s most innovative businesses: 

  1. Improve Warehouse Flow – designing your warehouse layout and storage systems around the products and people utilising the space.  
  2. Optimise Shelves with Bins, Totes and Dividers – so everything is easily identified and organised. 
  3. Increase Safety – create a workspace where people feel confident and the risk of incidence is low.  
  4. Increase Ergonomics – are shelf and bench heights at optimal levels? 
  5. Reduce Walking Time – arrange the warehouse to ensure efficient picking/packing paths. 
  6. Integrate Automation – to maximise your warehouse space and throughput. 
  7. Utilise Goods-to-Person Technology – to improve speed and accuracy of order picking. 
  8. Create (and refine) your ideal fulfillment process – map out the most efficient steps to pick and pack an order.   

If you’d like to know more about any of the strategies above and how to improve your business’s order fulfilment processes, our team is here to help – contact us

The SSS team are Australia’s innovative warehouse solutions provider. We have decades of experience and a passion for delivering above and beyond. 

Source: Australian Post eCommerce Industry Report 2021, https://auspost.com.au/business/marketing-and-communications/access-data-and-insights/ecommerce-trends/annual-report