Holding regular meetings or toolbox talks with your warehouse staff helps keep your team informed about safe and efficient work practices both in your warehouse and when visiting other work sites. This face-to-face communication can also be reinforced with staff newsletters, manuals/handbooks and posters.
It’s important to provide clear and up-to-date information and instructions on your processes and systems, such as:
• The products you offer/stock
• The process for receiving goods
• The process for picking orders
• The process for packing orders
• How to use the equipment in your warehouse
• Safe manual handling techniques
• Reporting hazards and incidences
• How to resolve any issues
Benefits of regular staff communication
From reducing costs, increasing efficiency and minimising health and safety risks, regular communication with warehouse staff offers a number of benefits for your business. It’s also a good chance to get together with your team to work through any of their concerns or questions. Not to mention, a great team building exercise.
1. Improved performance
Staff training gives your staff the knowledge and confidence to execute their tasks correctly and efficiently. With fewer mistakes and less time troubleshooting, it allows you to focus on improving other areas of the business.
2. Business consistency
Creating and communicating systems and procedures for all tasks in the warehouse will ensure that there is consistency in everything you do. This consistency gives employees a sense of ownership over their work and allows you to identify any areas of improvement. This results in a far more organised and effective workplace.
3. Better job satisfaction
Investing the time to communicate with your staff can help build confidence and camaraderie between each member of your team. This creates a sense of value and belonging, which leads to better job satisfaction and staff retention.
4. Fewer errors and incidences
Without a proper induction and training, the warehouse can be a hazardous place. Regularly communicating how to use equipment and how to move around safely in the warehouse is vital for minimising the chance of an accident.
5. Satisfied customers
With jobs completed more efficiently, and with fewer incidences, the warehouse can focus on getting orders packed accurately and out the door faster. Meeting this simple customer requisite is more likely to result in repeat purchases and positive reviews.